Role Overview:
Leapswitch Networks is looking for an innovative developer with a passion for automation and AI. You’ll design, build, and maintain AI-powered workflows, automations, and custom integrations across domains—customer service, sales, support, billing, monitoring, customer engagement, sales intelligence, and more.
Key Responsibilities:
- AI Workflow Development:
- Design and implement AI-driven automation using OpenAI (ChatGPT, GPT-4), other LLM APIs, and SaaS AI tools.
- Integration Engineering:
- Integrate cloud services, internal systems, ticketing/billing (HostBill, WHMCS), email (Google Workspace), monitoring, and more using APIs.
- Custom Plugin/Module Development:
- Build and maintain custom plugins (PHP, Python, JS) for platforms such as HostBill and internal portals.
- Automation Scripting:
- Automate repetitive tasks with scripts/workflows (Make.com, Zapier, n8n, custom code).
- Data Processing & Enrichment:
- Parse and enrich data (tickets, logs, abuse, sales, support) using NLP and AI.
- AI-Driven Notifications & Insights:
- Implement AI-powered notifications, summarizations, and action recommendations for staff and customers.
- Experiment & Prototype:
- Test and evaluate new AI models, APIs, and automation tools that could benefit the business.
- Documentation & Training:
- Document workflows and train team members on new automations.
Required Skills & Experience:
- Experience with AI APIs (OpenAI, Azure AI, Google AI, Anthropic, etc.)
- Workflow automation platforms (Make.com, Zapier, n8n, etc.)
- API integration and webhooks (REST, JSON, OAuth)
- Coding in PHP and JS
- SQL and data handling (MariaDB/MySQL, data transformation)
- Familiarity with cloud hosting, SaaS, and/or MSP business processes
- Good communication skills; able to explain AI and automation concepts to non-technical teams
Bonus Skills:
- Experience with ticketing/billing platforms (HostBill)
- Frontend (JavaScript/jQuery, HTML, Vue/React for admin UIs)
- Experience with monitoring/logging tools (Prometheus, Zabbix, ELK, etc.)
- Familiarity with cloud platforms (Openstack, AWS, Azure, DigitalOcean, etc.)
- Security and compliance awareness (data privacy, safe AI use)
Location- Pune
Experience- 2+ years development experience (not AI experience)