Job Description

Job Brief: 

Our client, is currently seeking an experienced Human Resources Officer to join their dynamic team. As the HR Officer, you’ll be a key member of the Executive Team, reporting directly to the General Manager 

Your primary focus will be to oversee the daily operations of the human resources office. You will mainly be responsible for recruitment, employee relations, benefits, events, workers compensation and other employee related tasks. Additionally, you will be responsible for short- and long-term planning of all the HR related functions like workforce planning, staffing strategies, wage and salary administration and associated labor relations, benefits, workforce training and development.

We look forward to welcoming you to the team, anticipating the incredible impact you'll have on our client’s business!

Duties and Responsibilities:

The HR Officer is responsible for the following duties:

1. Administrative Duties

• Implement and enforce corporate policies and procedures related to compensation, benefits, and employee initiatives ensuring compliance with Malawian labor laws and regulations.

• Coordinates, controls, and inspects offices and the work environment ensuring it is of the highest possible standards of safety and comfort utilizing security measures such as cameras as well as regular patrol routines.

• Facilitate in communication of key  HR and workforce  in formation to all staff members.

• Oversee the preparation and timely submission of reports required by government agencies.

• Manage the workers' compensation program ensuring claims and payroll reports are submitted on a timely basis.

• Assist in the administration of the hotel social and staff benefits programs e.g., employee of the month, leader of the month and other staff incentives.

• Provide guidance to management regarding employee morale, relations, coaching, counseling, and disciplinary matters.

• Handle all back-office and administrative tasks within the HR department, including maintaining confidential staff files, duty registers, leave rosters, pay scale details and all other databases.

   

2. Human Resource management

• Administer the recruitment and hiring process for all positions within the organization.

• Ensure that company HR operational policies and processes are adhered to and continually improved.

• Manage sourcing, recruitment, performance management, payroll, staff discipline, and HR administration activities.

• Continually assess employee morale by analyzing absenteeism, lateness and turnover records.

• Ensure appraisals are carried out for every employee every 12 months or as per management policy and review all appraisals and follow up on development needs, when required.

• Collaborate with departments to formulate HR policies and procedures.

• Oversee promotion and resignation procedures, ensuring compliance with company policy and legal requirements.

• Manage the recruiting process, including position management and advertising.

• Manage and administer exit interviews, make recommendations to Management based on collected data. 

   

3. Employee Training and mentorship

• Coordinate and conduct departmental training and conduct new hire orientation and on-boarding programs.
• Conduct needs analysis, develop, implement, and monitor training programs and their effectiveness.
• Assist in developing and conducting management training on a variety of leadership and HR Topics
• Support operational efforts through proper staffing and training of associates.

 

4. Employee Relations

• Monitor employee schedules, including leave, overtime, and duty register.

• Coordinate employee wellness and safety programs to ensure a healthy work environment.

• Promote employee communication channels and encourage feedback from staff members.

• Foster positive relationships with staff representatives and address employee grievances promptly.

• Uphold standards of employee conduct and behavior and oversee disciplinary procedures as needed ensuring compliance with Malawi Labor laws.

• Utilize security measures such as batons, patrol routines, and even dogs to maintain a safe and secure work environment, while ensuring the smooth operation of the staff canteen.

Education

• Bsc. in Human Resource, Management operations or related professional area

• A degree in a related discipline or combinations of education and experience that result in the required level of knowledge, skill, and competence.

Skills and Experience

• Five years human resource management experience in a medium to large corporation
• Experience in hospitality, accommodation and resort are a PLUS.
• Have a strong background in employment, employee relations, benefits, wages and salaries,
• employee training, accident prevention and government regulation and policies.
• Strong written and communication skills required with an understanding and ability to work in a multicultural environment.
• Ability to manage conflict at work and should be a patient listener.
• Ability to use Human Resource Management software.
• Having strong knowledge of employment and labor laws of Malawi
• Ability to embrace change if it is necessary.

Characteristics of the Ideal Candidate

• Knowledgeable and accomplished professional with the ability to build credibility and trust at all levels of the organization.
• Ability to work collaboratively and build cohesive professional teams.
• An energetic leader committed to making a difference.
• A leader of people and a builder of dynamic skilled teams.
• Professional, approachable and customer-service oriented.
• Leads by example, energized by a challenge, and will roll up the sleeves when required to get the job done.
• Commitment to adding value to the organization, with a practical view of the big picture.

Please note: We will select candidates for interviews on a rolling basis

Start date: As soon as possible 

 

Location

Lilongwe, N/A, Malawi

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